Rental FAQ's

Fun Weeks are listed online and updated weekly. To book a week you must call 800-380-8939.

Once your trip is confirmed, it is final and nonrefundable. However, trip cancellation insurance is included at time of booking to cover unforeseen circumstances, unless declined.

Hot Deals Weekly Stays are non-changeable, non-refundable. Please call the Vacation Rental Department at 800-365-9190 for assistance with changes or cancellations for Condo Connect Nightly Stays reservations

You may request reservations up to 52 weeks in advance or as little as 3 days prior to check-in.

All reservations must be pre-paid when confirmed.

We accept VISA, MasterCard, American Express, Discover. Hopaway Holiday will appear on your credit card statement.

Each condominium property is independent. Please inquire about the rating codes when making your reservation.

Yes, the resort units are equipped with some type of cooking facility. Such as a stove /oven, dishwasher, refrigerator, microwave, toaster, and coffee pot. The units are also equipped with sufficient place settings and silverware, pots, pans and other cookware.

Studio maximum occupancy is two guests, unless otherwise stated. Generally studios have some type of cooking facility, with living area and sleeping accommodations combined.

One-bedroom maximum occupancy is four guests, unless otherwise stated. Generally one-bedrooms have full kitchens, living area with a convertible sofa, and a separate bedroom with private bathroom.

Two-bedroom maximum occupancy is six guests, unless otherwise stated. Generally two-bedrooms have full kitchens, living area with a convertible sofa, two separate bedrooms and one or two bathrooms.

All condominiums are fully furnished with sheets, towels, dishes, kitchen utensils and more. All you need to bring are your clothes and groceries.

You may book reservations as long as one person in the party is at least 21 years of age, and holds a credit card in their name.

You may bring as many guests as stated in the occupancy limits.

The days are established by the resort and may vary. Most are on Friday, Saturday or Sunday.

If you need to check-in later than the arrival date, contact the resort directly to make arrangements. Keep in mind should you arrange a check-in other than normally scheduled, the check-out day always remains the same.

Yes! Hopaway Holiday has relationships that give us access to inventory above and beyond what you see online. Enter a request online and a representative will contact you once we find a match. You may also call 800-380-8769 to place a request over the phone.

Request a unit that will accommodate the sleeping requirements appropriate to your family. Resorts often have a larger inventory of smaller units so if you are willing to accept any unit that will accommodate the number of people traveling, regardless of the size of the unit, you'll increase your opportunities to confirm your request.

Once your reservations are booked you'll receive email confirmation. Only the person named on the confirmation may occupy the accommodations.

No, you pay the same for one day or the full week.

Most resorts don't provide daily maid service. Some offer it every other day or weekly at no additional charge. Other resorts will provide maid service for a nominal fee.

Sorry most condominiums don't allow pets.

Please be careful when purchasing penalty type airline tickets to a request destination before your vacation request is confirmed. If you decide to do so, please make alternate hotel reservations that you will be happy with for your requested period of dates. We cannot be held responsible if you purchase a nonrefundable or other penalty-type ticket to a destination before your request for a condominium is confirmed.